Returns

Return Policy

Returns must be in original condition, unworn/unused with original tags and labels and sent back within 30 days of the purchase date. Your return item(s) will be inspected upon arrival before your refund is processed.

It can take 7-10 business days for your return to reach our warehouse. Once your return is received, it can take an additional 10 business days for us to process your return. Once your refund is processed it can take 2-7 business days for the refunded amount to reflect on your account statement. You will receive a confirmation email once this is completed.

Please note:

  • Original shipping charges are not included in the refunded price.  If the return is our fault, we'll cover this charge.
  • Purchases made via the online store must be returned to the address listed on the packing slip included in your package.

In the event that you have an issue with your order, please contact U.S. Ski & Snowboard Online Shop Customer Service via email at: customerservice@usskiandsnowboard.com or via phone at 801-715-4400. Please note that we will respond to your email or phone message within 24 hours Monday – Friday or by end of day Monday (Mountain Standard Time) if your email was sent over the weekend.

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.